SHOP POLICIES :

YOU ARE PURCHASING A UNIQUE, HANDMADE PIECE. HERE’S WHAT TO EXPECT:

  • SUBTLE VARIATIONS : EACH ITEM IS ONE-OF-A-KIND, WHICH MEANS THERE MAY BE SLIGHT VARIATIONS IN SIZE, COLOR, AND TEXTURE. COLORS CAN APPEAR DIFFERENTLY ON VARIOUS SCREENS. ALL DIMENSIONS ARE LISTED, BUT IF YOU HAVE ANY QUESTIONS, PLEASE ASK.

  • HANDMADE DETAILS : EXPECT MINOR DISTINCTIONS FROM THE FIRING OR PRODUCTION PROCESS, SUCH AS SPECKLES, MARKS, OR GLAZE VARIATIONS. THESE IMPERFECTIONS ARE PART OF THE CHARM OF HANDMADE PIECES AND ENSURE THAT YOUR ITEM IS TRULY UNIQUE. EVERY EFFORT IS MADE TO ENSURE THESE DETAILS DO NOT DETRACT FROM THE OVERALL QUALITY AND BEAUTY OF THE PIECE.

FINAL SALE : ALL SALES ARE FINAL. AS A SMALL PRODUCTION STUDIO, WE ARE UNABLE TO OFFER RETURNS OR EXCHANGES. PLEASE REVIEW THE DIMENSIONS AND DETAILS BEFORE ORDERING, AND FEEL FREE TO CONTACT ME WITH ANY QUESTIONS PRIOR TO PURCHASE. ONCE YOUR PURCHASE IS CONFIRMED, WE CANNOT ACCEPT REFUNDS FOR ANY REASON.

USAGE NOTES : PLEASE HANDLE WITH CARE, ESPECIALLY WITH HOT LIQUIDS, AND NEVER LEAVE LIT INCENSE UNATTENDED.

SHIPPING POLICIES :

  • DOMESTIC SHIPPING : SHIPPING IS DONE ONCE A WEEK. WE ARE NOT RESPONSIBLE FOR THE PACKAGE ONCE IT IS WITH USPS. IF YOU PREFER A DIFFERENT SHIPPING METHOD OR SIGNATURE REQUIREMENT, PLEASE CONTACT ME BEFORE PURCHASING.

  • SHIPPING ISSUES : FOR LOST, STOLEN, OR DELAYED PACKAGES, PLEASE HANDLE DIRECTLY WITH USPS. WE CAN ONLY PROVIDE TRACKING INFORMATION AND ARE NOT RESPONSIBLE FOR ISSUES BEYOND THAT. FOR DAMAGED ITEMS, PLEASE EMAIL CERAMICSBYJAY@GMAIL.COM WITHIN 3 DAYS OF ARRIVAL FOR RESOLUTION.

  • INTERNATIONAL SHIPPING : CONTACT ME DIRECTLY FOR INTERNATIONAL ORDERS. SHIPPING COSTS MAY VARY, AND ANY EXTRA CHARGES, CUSTOMS, VAT, OR TAXES INCURRED UPON ARRIVAL IN YOUR COUNTRY ARE THE CUSTOMER’S RESPONSIBILITY. ONCE THE ITEM LEAVES THE COUNTRY, WE ONLY HAVE ACCESS TO TRACKING INFORMATION.

PAYMENT : SECURE CHECKOUT IS HANDLED BY SQUARESPACE. WE DO NOT VIEW OR STORE CREDIT CARD INFORMATION.

CARE INSTRUCTIONS : ALL ITEMS ARE DISHWASHER AND MICROWAVE SAFE. HAND WASHING IS RECOMMENDED. PLEASE EXERCISE CAUTION WITH HOT LIQUIDS AND HANDLE EACH ITEM AS PER ITS SPECIFIC USAGE NOTES.